A guest has the right to cancel up to 15 days before the booking date and receive a full refund. A guest wishing to cancel a booking must notify the agent by email to firstname.lastname@example.org or by phoning our Reception on +44(0)1330 827080.
In the event of cancellation 14 days or less before the booking date, the guest will lose their deposit.
If for any reason beyond the agent’s or the owner’s control, a villa is not available on the booking date, or the villa becomes unsuitable for letting, the agent may (at its sole discretion):
(a) Cancel the booking and refund all payments made by the guest in full; or
(b) Offer an alternative villa where available, and the guest will have no further claims against the agent or the owner.